Senior Manager, Personal Banking Loyalty Strategy & Execution

Final date to receive applications:06/11/2026

Address:33 Dundas Street West Job Family Group:

Customer Solutions

BMO is seeking a highly strategic, execution-focused leader to spearhead the evolution and delivery of enterprise loyalty strategy within Canadian Personal & Business Banking.

This role will play a critical part in shaping and evolving the bank’s loyalty strategy – defining the long-term roadmap, influencing senior leaders across the organization, and driving end-to-end execution of high-impact initiatives. Operating at the intersection of strategy, product, and transformation, the successful candidate will translate bold ideas and strategic priorities into actionable plans and lead end-to-end execution in a complex, cross-functional environment.

The mandate includes advancing BMO’s loyalty ecosystem (including Blue Rewards), strengthening the customer value proposition, and delivering initiatives that drive customer growth, engagement, and long-term value creation.

This is a high-visibility role with significant exposure to senior leadership and cross-functional partners across the bank.

Key Responsibilities Advance Enterprise Loyalty Strategy Support the ongoing evolution of BMO’s Personal Banking loyalty strategy by identifying opportunities, shaping strategic direction, and translating priorities into actionable plans

Develop structured frameworks, strategic roadmaps, and recommendations grounded in business and financial context

Balance forward-looking thinking with pragmatic considerations of operating within a regulated financial services environment

Lead End-to-End Initiative Delivery Lead complex, cross-functional initiatives from business case development through to execution and realization of outcomes

Define clear implementation plans, including scope, sequencing, and success measures

Ensure alignment across stakeholders and maintain momentum against key milestones

Strategic Problem Solving & Advisory Lead discovery sessions, workshops, and strategic discussions with senior stakeholders to uncover opportunities and define solutions

Structure complex problems, synthesize insights, and develop clear, actionable recommendations

Communicate effectively across audiences, including senior leadership, using structured storytelling and presentation

Business Case Development & Financial Analysis Develop robust business cases supported by financial modeling, cost-benefit analysis, and performance tracking

Partner with Finance and Analytics to quantify value, assess trade-offs, and track results against expected outcomes

Apply a growth-oriented mindset to identify and evaluate opportunities for revenue and customer value creation

Cross-Functional Leadership & Influence Partner with senior leaders across Product, Digital, Marketing, Partnerships, Data & Analytics, Finance, Legal, and Compliance Influence decision-making and align stakeholders across multiple lines of business

Enable coordinated execution across teams to deliver enterprise-level outcomes

Continuous improvement and thought leadership

Contribute to the ongoing development and optimization of loyalty programs, including Blue Rewards Incorporate customer insights, competitive intelligence, and market trends into program evolution

Qualifications & Experience6–10+ years of experience in strategy building and execution, consulting, or large-scale transformation roles

Demonstrated experience delivering strategic initiatives in large, matrixed organizations

Proven track record leading complex, cross-functional initiatives from concept through execution

Core Capabilities Strong strategic thinking with the ability to connect long-term vision to practical execution

Strong business and financial acumen, including understanding of key value drivers

Advanced analytical skills, including financial modeling and business case development

Ability to navigate ambiguity and bring structure to complex, evolving problem spaces

Stakeholder Leadership Experience influencing and collaborating with senior stakeholders across multiple functions

Strong facilitation skills (e.g., workshops, discovery sessions, strategic discussions)
Excellent communication skills with…