Technical Support Representative at EGATE

Provide exceptional technical support as a Tier 1 Technical Support Representative s role focuses on resolving customer tech issues and requires a dedication to quality service.

In this full-time position reporting to the Customer Care Manager, you will handle customer inquiries regarding technical problems and aim for first-call resolution. You’ll liaise with vendors and maintain accurate documentation in the customer database, while participating in ongoing training to enhance your knowledge of EGATE's offerings and services.

Key Responsibilities:

• Answer customer calls and emails about technical issues

• Forward unresolved issues to Tier 2 or engineering

• Open support tickets with vendors and carriers as needed

• Participate in training on EGATE's products and services

• Maintain comprehensive documentation in the customer database

Requirements:

• Bachelor’s degree in Computer Science or Engineering preferred

• Minimum 2 years in a technical support role

• Confident and friendly disposition

• Ability to work independently on problem-solving

• Self-motivated and eager to learn

Drive your passion for customer service and technical support at EGATE delivering top-notch assistance to clients.
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