More jobs:
Technical Support Representative at EGATE
Job Description & How to Apply Below
In this full-time position reporting to the Customer Care Manager, you will handle customer inquiries regarding technical problems and aim for first-call resolution. You’ll liaise with vendors and maintain accurate documentation in the customer database, while participating in ongoing training to enhance your knowledge of EGATE's offerings and services.
Key Responsibilities:
• Answer customer calls and emails about technical issues
• Forward unresolved issues to Tier 2 or engineering
• Open support tickets with vendors and carriers as needed
• Participate in training on EGATE's products and services
• Maintain comprehensive documentation in the customer database
Requirements:
• Bachelor’s degree in Computer Science or Engineering preferred
• Minimum 2 years in a technical support role
• Confident and friendly disposition
• Ability to work independently on problem-solving
• Self-motivated and eager to learn
Drive your passion for customer service and technical support at EGATE delivering top-notch assistance to clients.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×