Operational Resilience Manager

Protect What Matters Most – Strengthen Our Resilience

Join our Operational Resilience team and play a critical role in safeguarding the bank’s most critical products and services during times of disruption. As the Operational Resilience Manager, you will design and execute severe yet plausible scenario tests to assess the bank’s ability to withstand crisis events—ensuring we can continue to serve our customers when it matters most.

• Help shape the Bank’s Resilience Strategy – collaborate with stakeholders across the business to identify vulnerabilities and strengthen our response to disruptions.
• Lead Operational Resilience Scenario Testing – develop and test scenarios affecting the bank’s most critical products and services.
• Drive Compliance and Excellence – ensure alignment with regulatory requirements and industry best practices to enhance our resilience posture.
• Make a Real Impact – your expertise and deliverables will directly contribute to the bank’s ability to navigate complex challenges and deliver uninterrupted service to our customers.

• Experience conducting stress and/or scenario testing activities.
• Knowledge across resilience disciplines: business continuity, incident and crisis management, disaster recovery, technology resilience, cyber security and supplier/vendor management.
• Strong understanding of operational resilience regulatory requirements and expectations; awareness of industry practices, evolving trends and leading practices.
• Solid knowledge of enterprise risk and control frameworks and resilience risks relating to business operations, technology and supply chains.
• Understanding of the bank’s businesses and organization structure, including key products and services, processes and controls.
• Ability to produce concise and polished materials, including presentations and reports.

• Maintain and further mature BMO’s Operational Resilience program as a member of the Operational Resilience Program Team.
• Work closely with stakeholders across first and second lines to perform testing and assist the business in understanding if they can continue to operate effectively throughout any incident and meet relevant operational resilience targets.
• Facilitate oversight and challenge activities, conduct scenario testing, and assess compliance with the operational resilience framework to ensure BMO’s resilience posture is appropriately managed and continuously improved.
• Leverage knowledge of resilience, BMO’s business, and external environment to enable and mature the bank’s operational resilience, drive insights and recommendations to the operational resilience team, and provide guidance to operating groups and other relevant stakeholders.
• In partnership with the operational resilience team, maintain and mature the operational resilience framework, identifying opportunities through scenario testing for enhancing existing capabilities across areas such as business continuity, incident response, technology resilience and oversight of third‑party service provider resilience, and execute roadmap deliverables.

• Post‑secondary education.
• 7+ years in an operational risk environment.
• Certification in: CRM, BCI, CCSA, CISA, CA, CCSP, ISC, ITIL (advantage).
• Advanced understanding of risk and control and governance frameworks, processes and operational risk management or other assessment methodologies.
• Practical experience in governance structures expected in a financial services business, including high‑quality reports and proposal documents.
• Strong organisational skills and attention to detail; ability to work independently, lead multiple projects, and manage a high volume of tasks and deadlines.
• Strong knowledge of enterprise risk and control frameworks and resilience risks relating to business operations, technology and supply chains.
• Knowledge across resilience disciplines: cyber security, business continuity, incident and crisis management, disaster recovery, technology resilience and supplier/vendor management.
• Understanding of enterprises’ businesses, including key products and services, processes and…