Job Description & How to Apply Below
Accelerate your career as a Director of UX Research with Loblaw Digital, leading a dynamic team to craft exceptional customer experiences. This 12-month maternity leave coverage role is instrumental in guiding user-centered research initiatives.
As a Director at Loblaw Digital, you will lead a team of mixed-methods researchers, championing a strategic vision that impacts product design and strategy. Your expertise will help shape the future of digital retail across multiple domains, ensuring actionable insights are embedded in product development. You'll collaborate closely with stakeholders across product, engineering, and marketing functions to enhance the customer experience.
Key Responsibilities:
• Lead a team of ~10 mixed-method researchers
• Oversee high-impact research projects and deliver insights
• Evolve Voice of Customer programs for actionable feedback
• Advocate for customer-centricity in product lifecycle
• Drive AI-native UX research practices for efficiency
Requirements:
• 8+ years leading research initiatives
• Proven experience in a large digital product environment
• Strong communication and stakeholder management skills
• Deep expertise in mixed-methods research
• Passion for user advocacy and decision-making influence
Embrace the opportunity to influence digital experiences for millions of Canadians at Loblaw Digital.
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