Senior Service Designer

Position: Senior Service Designer at OMERS
Enhance user experiences at OMERS as a Senior Service Designer in a hybrid model. Lead design initiatives from discovery to delivery, focusing on user needs and engagement.

In this pivotal role, you'll leverage over five years of expertise in service design, CX, and UX research. You'll facilitate workshops and collaborate cross-functionally to align diverse teams around user-centric service solutions. Engage with stakeholders through storytelling and clear communication, while synthesizing insights into actionable strategies that balance business impact and member value.

Key Responsibilities:

• Lead cross-functional workshops to generate ideas

• Own end-to-end service design initiatives

• Conduct qualitative and quantitative research

• Create service artifacts like journey maps

• Design new service propositions aligning user needs

Requirements:

• 5+ years in service design or related field

• Expertise in human-centered design methods

• Proven ability to improve multi-channel services

• Strong facilitation skills with diverse stakeholders

• Excellent visual and verbal communication skills

Bring your creativity, empathy, and strategic mindset to OMERS and shape future service design.
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