Principal - Solution Engineering

Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League’s platform to deliver high‑engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.

The Solution Engineering team is a critical part of League’s growth organization, focused on applying League’s platform capabilities to power new digital consumer experiences in healthcare.

Through collaborating with League’s market development, strategic sales, customer, partner, product & implementation teams, Solution Engineering partners with the world’s leading healthcare organizations to design new digital business models, products, and experiences. League’s growth organization supports organizations across the Payer, Provider, Life Sciences, and Consumer Health markets (i.e., Pharmacy Retail).

As Principal, Solution Engineering, you serve as the technical and subject matter expert within League's Solutions Engineering team. You are responsible for demonstrating a deep mastery of the League platform, as well as specifically showcasing how we architect, integrate, and deploy LLM‑powered agent teams to solve complex customer and user challenges in healthcare. Your expertise will be key in articulating how AI‑powered solutions deliver a highly personalized and efficient digital health experience for consumers.

• Lead the pre‑sales team at League, partnering with Strategic Account Directors to showcase League’s platform capabilities, understand prospective customers’ business and digital requirements, visualize League’s platform capabilities, and collaborate with customers to align their needs with League’s market‑leading capabilities and solutions.
• Design digital consumer experiences by partnering with prospective customers and their business, product, digital & IT teams to design what’s possible in redefining the role of digital experiences and AI in delivering healthcare and benefits for millions of consumers.
• Align platform capabilities to business value by demonstrating a deep knowledge and understanding of League’s platform, technology, and AI capabilities with the ability to architect solutions and articulate how those solutions connect to the key business drivers for prospective customers (e.g., business growth, service automation, experience transformation, high‑engagement care delivery, population health, etc.).
• Visualize best‑in‑class health experiences by bringing to life League’s platform capabilities through live demos, presentations, mock‑ups, and demonstrations by partnering with League’s product, design, and engineering teams. Effectively demonstrate how our AI‑powered features and agent teams enhance the consumer’s health experience to deliver measurable outcomes.
• Partner for success by working cross‑functionally at League with customer, implementation, product and engineering teams to turn strategy, solutions and requirements into concrete action plans to build, launch, and scale customers’ new digital health experiences. Leverage AI expertise to influence and evolve League’s go‑to‑market strategy.
• Grow the team’s alignment by working with Strategic Account Directors on RFP/RFIs, partner contracts, and technical evaluations.

• Compliance with information security policies.
• Ensure access management is performed in compliance with the employee’s role and responsibilities.
• Responsibility and accountability for executing League’s policies and procedures within the department or team.
• Notify HR, Legal, Compliance, and Security of any incidents, breaches or policy violations.

• 7-10+ years of solutions engineering / pre‑sales experience.
• 10-15+ years of total professional experience.
• Experience in leading…