Director, Customer Experience & Digital Product

Shape the future of digital engagement at Dilawri in the role of Director of Digital Product and Customer Experience. Spearhead the strategy for digital platforms and customer journeys.
This senior-level position demands strategic vision and operational expertise in digital product management. You'll lead a dedicated team in defining the end-to-end customer experience across all platforms, focusing on data-driven personalization and effective UX strategies. Collaborating with key internal and external stakeholders, your leadership will drive conversion and customer satisfaction.

Key Responsibilities:

• Oversee digital customer experience strategy

• Act as product owner for UX and roadmap priorities

• Define requirements and user stories for development

• Manage platform integrations and feature deployments

• Conduct KPIs monitoring and optimization actions
Requirements:

• 10+ years of experience in digital roles

• Bachelor’s in business or related fields preferred

• Proven track record with complex digital platforms

• Strong project management skills with cross-functional teams

• Legally entitled to work in Canada
Join Dilawri to revolutionize digital customer experiences across Canada.
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