Director of Digital Member Journey

Position: Director of Digital Member Journey at Sun Life
Lead digital transformation initiatives as Sun Life's Director of Member Journey. Shape innovative client experiences in the Group Retirement Services sector, ensuring wealth objectives are met.
The Director – Member Journey Owner plays a pivotal role at Sun Life Financial. You will strategize and implement outstanding digital experiences while building lasting wealth relationships for clients and employers. Leveraging data analytics and industry insights, your leadership will drive product development aligned with business objectives and client needs.

Key Responsibilities:

• Set and communicate a visionary strategy for digital experiences

• Define measurable sales outcomes and report to leadership

• Prioritize critical features for squad delivery

• Foster collaboration across marketing and product teams

• Use client data to focus on essential features
Requirements:

• 7+ years in digital product delivery for wealth or retirement

• Proven experience in influencing senior leaders

• Strong knowledge of Agile delivery models

• Data-driven mindset leveraging analytics and AI

• Bilingualism required for specific regions
Drive innovation and enhance client journeys to elevate Sun Life's Group Retirement Services.
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