Experience Architecture Manager

Position: Experience Architecture Manager at Bell
Drive impactful customer journeys with Bell as an Experience Architecture Manager. This hybrid management position emphasizes journey design methodologies to improve experience intent and foster innovative solutions.

The Experience Architecture Manager will lead the design of transformative customer journeys using evidence-based frameworks. You will collaborate across teams to shape North Star experiences and inform prioritization of initiatives for 2026. By utilizing structured approaches, you will guide data-driven decisions while developing service blueprints to address customer pain points effectively.

Key Responsibilities:

• Conduct end-to-end journey design leveraging structured methodologies

• Create service blueprints aligning customer perspectives with capabilities

• Guide strategic decision-making using data insights in projects

• Support early shaping of initiatives through comprehensive analysis

• Employ AI tools to streamline design processes and enhance workflow

Requirements:

• Bachelor’s degree in Design, Human-Computer Interaction, or related fields

• Solid skills in problem framing and clarity in ambiguity

• Systems thinker with a comprehensive impact understanding

• Comfortable working with changing project scopes

• Proficient with Visio and Figma design tools

Join Bell's team to enhance customer engagement through innovative design strategies and effective service solutions.
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