Manager, Site Reliability Operations

Reporting to the AVP, Supply Chain Technology, SRE Operations, the Chapter Manager, SRE Development & Reliability, will be responsible for ensuring Supply Chain systems are operational and monitored.
This role is also an active participant in all aspects of Production Operational Excellence, including technical vision, telemetry and observation decisions, automation strategy, framework development, solution delivery, incident and problem management.
What you''ll do:
Directly support the stability, performance, and ongoing development of core Supply Chain applications with a focus on long term stability, performance, scalability, security, and effective operations
Participate in ongoing monitoring and triage of present issues, as well as in software, application, and system development activities alongside multiple teams
Promote ideas, standards, and practices that drive platform stability across various streams of work
Provide feedback during product design planning to ensure stability, scalability, security, and operational considerations are highlighted early in the product life cycle
Drive proactive development of stability focused improvements
Demonstrate strong leadership capabilities and actively drive interactions and communications between supporting development, platform, and product teams
Provide hands on application support of core business applications, including service, data and process integrity and optimization
Contribute to root cause analysis and resolution of incidents reported by monitoring systems and end users
Contribute to analysis of existing monitoring and telemetry systems, and assist in the definition and design of telemetry during product design
Manage and work with development teams and analysts to define, prioritize, and deliver stability, scalability, security, and operational improvement tickets
Collaborate with IT units and business stakeholders to understand the business processes and requirements supported by the application and identify process improvements
Maintain documentation, provide knowledge transfer for peers, prepare and facilitate training sessions, and address gaps in process and operational support documentation
Provide application expertise to identify business and technical requirements for project activities, raise risks, communicate support requirements, and lead transition of support activities from project to production
Communicate with business stakeholders in business terms at all levels of the organization
Define and support release management processes, and pipelines for new and existing applications.

What you bring:

5+ years in a retail / Supply Chain environment and 5-10 year in an IT environment
Diploma or degree from an accredited technical institution in computer technologies
Strong understanding of Site Reliability Engineering aspects and practices.
Strong knowledge of Retail/Supply Chain applications and architecture from end to end, as well as the associated business processes
Strong knowledge of Azure cloud applications, standards, and frameworks
Ability to read, write, and understand multiple coding languages and frameworks (Java, Java script, NodeJS, React, Terraform)
Strong understanding of database environments (SQL, Cosmo

DB) with the ability to read, write and execute SQL statements/scripts
Understanding and ability to operate Linux/Unix shell environment, with a knowledge of common basic commands and fundamentals of Linux operating systems
Excellent analytical skills and understanding of common application and business analysis practices
Strong commitment to creating and maintaining documentation
Ability to perform gap analysis to identify areas for improvement in application performance, functionality, and processes
Builds trust and credibility by consistently adhering to the organizationu
2019s business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers.
Recovers quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.
Familiarity with cloud platforms is an asset.

Experience with Collaboration & Change Management tools:
Jira, Confluence, Service Now is an asset.
Familiarity with microservices architecture & system integrations is an asset.
Familiarity with Dev Ops Practices is an asset.
Knowledge of Retail and Supply Chain Business is an asset.
Good understanding of SAFe methodology and application is an asset.
Weu
2019re always looking for great talent! In addition to competitive pay, we offer:
Comprehensive benefits and retirement programs
Performance incentives, Continuing Education Programs
Other perks to support your well-being
Career growth opportunities and product discounts
Broadband Salary Range: $79,000 u2013 $ 131,000 .
Our typical hiring range is between $79,000 and $115,000 . Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other…