Assistant Case Manager

What is the opportunity?

We are seeking a Assistant Case Manager, eDiscovery Services to lead and expand RBC's eDiscovery Services program within the Enterprise Legal Services team of the Law Group. In this role, you will be part of a high-performing team responsible for the end-to-end delivery of eDiscovery services—including preservation, collection, processing, and export—across complex litigation, regulatory, compliance, and investigation matters. You will contribute to the team’s operational success through matter management, technical support, stakeholder communications, and departmental administration.

This is an excellent opportunity to develop expertise in the field of eDiscovery while supporting critical matters across the enterprise.

• Manage the end-to-end delivery of multiple operational eDiscovery projects from initiation through completion in a cost and risk mitigating fashion, including intake, scoping, case progression and closure.
• Coordinate with the eDiscovery Services team to track incoming requests, provide departmental metrics, and ensure proper case lifecycle management.
• Maintain strong relationships with legal, investigation, compliance, and other stakeholders while supporting their eDiscovery requests.
• Execute collection, processing, and exporting activities on eDiscovery Services’ platforms.
• Provide technical guidance to internal stakeholders on eDiscovery processes and platform capabilities, including training and troubleshooting.
• Assist with additional departmental administrative tasks, including periodic reporting and coordinating case archiving outreach.

• Bachelor’s degree or relevant designation (e.g., Paralegal, Law Clerk).
• Experience with project management and stakeholder support.
• Experience working with databases.
• Collaborative work style with commitment to delivering results in a detail-oriented, client-focused, time-pressured environment.
• Ability to re-align priorities effectively as requirements shift.
• Strong communication and stakeholder management skills.

• 1–2 years of experience in eDiscovery, legal operations, or case management roles.
• Familiarity with eDiscovery processes, procedures, and technology.
• Experience coordinating, managing, and prioritizing requests and demands from multiple sources.
• Familiarity with RBC’s processes, systems, and organizational structure.
• Post-secondary degree or certificate in a related field.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work.

• Adaptability
• Critical Thinking
• Customer Service
• Decision Making
• Interpersonal Relationship Management
• Operational Delivery
• Process Improvements
• Time Management