Job Description & How to Apply Below
You will oversee the desktop support team's daily operations while coaching members for improved service delivery. With responsibilities that include resolving escalated issues and enhancing user experience, your expertise in Windows and macOS will be crucial. You will report to the Senior Director of I.T. and guide necessary improvements in support processes.
Key Responsibilities:
• Lead and coach the desktop support team effectively
• Manage support ticket prioritization and resolution
• Oversee configuration and maintenance of desktop equipment
• Develop and maintain troubleshooting documentation and guides
• Track performance metrics and identify process improvements
Requirements:
• Bachelor’s degree in IT or related field preferred
• 5+ years of desktop support experience required
• Strong knowledge of endpoint management practices
• Experience in team management and mentoring
• Excellent communication and problem-solving skills
Drive excellence in technical support with your leadership and expertise in desktop environments.
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Position Requirements
10+ Years
work experience
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