Hybrid Service Delivery Manager

Position: Hybrid Service Delivery Manager Role
Drive excellence in service delivery as a Service Delivery Manager at Symphony

AI Financial Services. This hybrid position focuses on ensuring customer success with advanced SaaS solutions on Azure and AWS.

In this strategic role, you will engage with clients to provide top-tier operational support and enhance satisfaction through effective communication. You'll lead service reviews and governance meetings, promoting Symphony

AI tools and managing service responses to mitigate risks effectively. Your focus will be on operational excellence and transformational outcomes.

Key Responsibilities:

• Act as trusted advisor for client success and satisfaction

• Lead major incident responses and service monitoring

• Manage expectations and escalate potential issues proactively

• Conduct regular service reviews and governance meetings

• Promote utilization of new Symphony

AI features

Requirements:

• Extensive Service Delivery Management experience in SaaS

• Strong operational familiarity with Azure architectures

• Proficient in monitoring tools like Azure Monitor

• Excellent presentation and stakeholder management abilities

• ITIL practices knowledge for effective governance

Exceed customer expectations with your strong service delivery expertise at Symphony

AI.
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