Senior CyberArk Support Engineer

Position: Senior CyberArk Support Engineer Role
Join PwC as a Senior Cyber Ark Support Engineer, utilizing your expertise in cybersecurity to defend organizations against threats. Engage in proactive support and enhance vulnerable systems with your advanced skills.

In this pivotal role, you'll leverage 4-7 years of Cyber Ark Secrets Management experience while focusing on advanced technical troubleshooting and incident management. You will handle PIM support operations, ensure adherence to SLAs, and conduct calls with diverse teams to address challenges. Document detailed solutions and participate in continuous improvement initiatives for enhanced service delivery.

Key Responsibilities:

• Troubleshoot and resolve issues related to Conjure and Cyber Ark

• Conduct incident management calls with key stakeholders

• Maintain documentation on problem solutions in a knowledge base

• Apply technical fixes in both environments

• Plan and deliver new support initiatives efficiently

Requirements:

• 4-7 years Cyber Ark Secrets Management experience

• Strong Cyber Ark PAM Core or Vault knowledge

• Expertise in Linux/Unix and Windows Server

• Proven track record with Active Directory concepts

• Participate in 24x7 on-call rotations

Utilize your technical abilities to bolster PwC's cybersecurity efforts while supporting a robust digital infrastructure.
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