Wiza Technical Support Leadership

Lead technical support initiatives at Wiza by becoming the Technical Support Manager. You’ll champion customer satisfaction while enhancing the operational workflow for our PLG users.

Your expertise will facilitate a thriving support environment, managing inquiries across product, billing, and technical troubleshooting. You’ll leverage AI automation to streamline processes and ensure quality responses. As a pivotal leader, you'll address recurring issues and optimize the knowledge base to boost user confidence.

Key Responsibilities:

• Own support for all PLG user interactions

• Handle billing operations including credits and migrations

• Ensure accuracy of help center content

• Cultivate customer education to minimize inquiries

• Analyze support metrics for future improvements

Requirements:

• 2-4 years in support operations, ideally in SaaS

• Proficient with Intercom and Fin platforms

• Experience in a PLG motion or self-service settings

• Innovative mindset with AI integration experience

• Strong analytical and data interpretation skills

Elevate your career by driving support excellence and operational insights at Wiza.
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