Area VP, Solution Consulting

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• Define and execute the AI-native SC vision for Canada, positioning Service Now as the enterprise AI platform of choice across public sector, financial services, and commercial markets.
• Champion Now Assist, AI Agents, and AI Control Tower in every customer engagement — translating GenAI and agentic automation capabilities into measurable business outcomes.
• Build and scale repeatable AI demonstration frameworks and value narratives that differentiate Service Now against Microsoft Copilot, Salesforce Agentforce, and frontier AI providers.
• Serve as Canada's executive AI thought leader at customer briefings, industry events, and Service Now Knowledge — representing the future of intelligent work.

• Lead, develop, and inspire a high-performing team of Solution Consultants across Canada, with accountability for team attainment, capacity, and capability development.
• Build an AI-native SC culture — hiring for AI fluency, establishing AI-first demo standards, and designing onboarding programs that develop consultants who lead with intelligence.
• Implement structured coaching and mentorship frameworks that accelerate SC growth, with particular focus on early-career talent through programs such as SC Academy.
• Partner closely with Area VP Canada and cross-functional leaders (Sales, CEG, Partners, Marketing) to align SC strategy with regional pipeline and revenue objectives.
• Engage as an executive sponsor on Canada's most strategic accounts and new logo pursuits, leading AI-centric discovery, solution mapping, and value proof activities.
• Drive new logo acquisition through compelling AI platform demonstrations across ITSM, HRSD, CSM, and Field Service Management, anchored in real customer outcomes.
• Partner with sales leadership to build and qualify pipeline, leveraging AI hero plays, industry-specific use cases, and competitive displacement strategies.
• Oversee the design and delivery of high-impact workshops, proof-of-concepts, and executive briefings that advance deals and deepen customer confidence in the Now Platform.
• Lead AI readiness programs for the Canada SC organization — covering Now Assist, Generative AI Studio, AI Agent orchestration, and AI Governance/Control Tower capabilities.
• Develop and curate AI-specific demo assets, industry accelerators, and competitive battle materials that keep the Canada SC team at the leading edge.
• Monitor Service Now product releases, AI market trends, and competitive landscape to continuously evolve the team's capability and differentiation.
• Collaborate with WW SC leadership to contribute Canada-driven innovation, best practices, and AI adoption insights to the global SC community.

• Define and track SC team KPIs including pipeline contribution, new logo SC coverage, AI product attachment rates, and SC-influenced revenue.
• Use data and analytics to identify performance gaps, prioritize coaching investments, and demonstrate SC team impact on regional outcomes.
• Ensure all solution consulting engagements meet the highest standards of quality, technical integrity, and customer value.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of progressive…