Senior Manager, U.S. Software Vulnerabilities and Lifecycle Management Operations

Title

Senior Manager, U.S. Software Vulnerabilities and Lifecycle Management Operations

Requisition :

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Responsible to lead the U.S. software vulnerability management team, design remediation processes and manage a team of engineers and project managers in large, regulated financial firm. This leadership position contributes to the overall success of the Bank. As a key member of the U.S. IT team, the Senior Manager, IT Software Vulnerabilities and Lifecycle Management Operations will contribute to the overall success of the business, ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives.

Ensures all activities conducted comply with governing regulations, internal policies, and procedures.

Is this role right for you?

• Build and manage a team which will remediate desktop software vulnerabilities, track remediation of application/server vulnerabilities and collaborate with the Bank’s SMEs to design preventive processes and manage remediation of software vulnerabilities and software lifecycle (End-of-Life) issues in the U.S. region. This position has the potential to expand beyond the U.S.
• Manage a team which is responsible for ensuring adherence to the bank’s standards and service level agreements.
• Remediate desktop software vulnerabilities.
• Design processes to ensure software distribution packages are maintained by the bank SMEs.
• Ensure the team meets the Bank’s standard SLAs for remediation.
• Perform escalations if needed to ensure proper management of software issues.
• Report status to senior management.
• Interact with the Bank’s SMEs who detect and report vulnerabilities, develop remediation plans.
• Design processes which will be adopted by IT teams in other regions of the Bank.
• Host meetings with application managers to socialize vulnerability issues and document remediation plans.
• Track and report on success of vulnerability remediation plans.
• Escalate plan issues and risks.
• Ensure all issues have an owner and a plan.
• Create management reports at technical, management and board level.
• Manage the Bank’s key risk indicators (KRIs) to ensure software is compliant.
• Create a forward view of software which is approaching its end of life.
• Identify software owners or escalate where none are identified.
• Assign and track remediation efforts to avoid software reaching its end of life.
• Report risks and gaps to senior management.
• Curate remediation efforts to ensure that software distribution packages are maintained and used by the deployment teams.
• Provide analytics and reports at the technical, executive and board levels.
• Champions a culture of automation and pre-emptive activities to avoid software vulnerabilities from aging and to avoid Bank software from reaching its EOL.
• Develop relationships with the bank’s IT and business teams.
• Must be a proven leader of technical teams, able to mentor staff on best practices.
• Manage service levels to guarantee the overall success of the US Information Technology team.
• Escalate issues for critical teams, executives, and departments with specialized needs.
• Manage the team’s work schedules to ensure proper coverage.
• Ensure all team members are participating equally and performing well.
• Identify training opportunities.
• Produce dashboards used to measure the success of the team.
• Identify performance issues within the team.
• Look for trends. Identify high-impact remediation opportunities.
• Identify repeat issues or issues affecting timeliness of remediation.
• Produce management reports to illustrate risks and areas needing improvement.
• Lead by example. Develop the staff, systems and processes used to ensure best-of-class IT services in a fast-paced banking environment.
• Champions a high-performance, client-driven culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
• Develop relationships with enterprise subject matter experts and support teams.
• Adhere to established information security standards and procedures.
• Understand the bank’s risk appetite and risk culture to aid with…