Technical Client Support Specialist at Dayforce

Join Dayforce as a Solutions Specialist, specializing in client support for our Industry Solutions. Apply your technical knowledge and customer service skills to solve B2B application issues.

In this role, you will serve as a critical point of contact for Dayforce clients, helping them achieve their business goals through expert technical support. Your work will involve extensive collaboration with Development, Product, and QA teams while managing client expectations and championing solutions to complex problems. This position demands a proactive approach to monitoring client configurations and optimizing their experiences.

Key Responsibilities:

• Enhance the client support experience through engagement

• Research and troubleshoot incidents effectively

• Design and implement resolutions using C# and SQL

• Share knowledge to become a subject matter expert

• Manage operational projects to optimize internal procedures

Requirements:

• 2+ years of experience in technology support

• Diploma or degree in related fields

• Proven programming experience in C# or Java

• Familiarity with Microsoft Server Technology

• Ability to work outside standard hours for client needs

Leverage your expertise in technical support and client management to succeed as a Solutions Specialist at Dayforce.
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