Systems Administrator, Fall ; Co-op​/Internship

Responsibilities

• Monitors, restores service, performs changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed.
• Monitors and ensures service restoration of infrastructure, applications (online and offline), and security while meeting service level agreements.
• Provides Help/Service Desk support, coordinates and facilitates Incident Management, deploys changes to the production environment, and engages third‑party providers contracted to the Bank during an incident.
• Provides immediate response to production program or system problems.
• Participates in testing cycles to ensure the ability to deploy and operate infrastructure and applications.
• Deploys, implements, and provisions applications and infrastructure per deployment plans and infrastructure build guides.
• Works with development teams to build solutions that use enterprise monitoring and logging, are “self‑healing”, and require minimal to zero maintenance.
• Possesses strong technical and/or business functional knowledge of systems, timing, and dependencies.
• Conducts independent analysis and assessment to resolve strategic issues, monitors and tracks performance, and addresses any issues.
• Breaks down strategic problems, analyzes data and information to provide insights and recommendations.
• Leads or conducts incident recovery and detailed root cause analysis.
• Deploys manual code to a production environment.
• Facilitates or completes analysis, design, and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.
• Provides end‑to‑end technology support including computer, applications, network, and storage, and root‑cause analysis.
• Drives and/or promotes new processes, systems, technology, and operations, and expands capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
• Proactively monitors system performance and identifies operational improvements, ensuring smooth and consistent customer and business partner delivery.
• Supports deployment activities, managing implementation issues to resolution.
• Provides initial triage, investigation, and ensures fast turnaround times on issue/incident resolution.
• Monitors technical infrastructure, applications and business transactions through automated systems and instrumentation across the environment.
• Provides inbound call assistance to end‑users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
• Collaborates and engages with the appropriate areas across the bank.
• Develops or helps to develop the knowledge assets required for the operation.
• Promotes adherence to standards and industry best practices.
• Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
• Identifies opportunities to strengthen the operational capability, such as sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities, and individual learning.
• Exercises judgment to identify, diagnose, and solve problems within given rules; works independently on a range of complex tasks, which may include unique situations.
• Exercises risk management principles by applying the bank’s Risk Management Framework, ensuring that decisions align with business strategy, protect assets, and adhere to applicable policies, laws, and regulations.

• Understanding of Information Technology operating processes used for systems to ensure effective delivery, including IT Operations mandatory operating standards for monitoring, logging, and alerting.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
• Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
• Technical proficiency gained through…