Technical Application Administrator Lead

Overview

Technical Application Administrator Lead - Operate

Job Type: Permanent

Work Model:
Hybrid

Primary

Location:

Toronto, ON

All Available Locations:
Toronto, ON

• Lead day-to-day administration, availability, and security of analytics, BI, and Mar Tech platforms.
• Blend hands-on technical operations with L2/L3 support, partnering with Technology, Data, Marketing, Security, and vendors to ensure reliable, compliant platforms.
• Administer and support enterprise analytics, BI, and Mar Tech platforms across on prem and cloud environments.
• Manage user access, roles, licensing, SSO/MFA integration, and periodic access reviews.
• Operate BI platforms (Power BI, Qlik): work spaces/apps, gateways, refresh schedules, and issue resolution.
• Support integrations, APIs, and secure file transfers (SFTP), including troubleshooting failures.
• Provide operational data support including ingestion monitoring, reconciliation, and data quality triage.
• Coordinate upgrades, incidents, changes, vendor escalations, and audit evidence.
• Maintain runbooks, SOPs, and operational documentation; drive continuous improvement and mentoring.
• Liaise between the application team and infrastructure team.
• Administer various other tools used by the application team (i.e. Git Hub, Loqate, etc).

Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations.

• 7+ years in application administration, BI/platform operations, or data systems support
• Experience with two or more of: SAS, Power BI, Qlik, Adobe ecosystem, Salesforce
• Experience supporting integrations and data pipelines
• Bachelor's degree in Computer Science or equivalent experience
• Experience administering enterprise applications across SaaS, on-premises, and hybrid environments
• Proficiency in BI platform administration, including Power BI and Qlik
• Hands-on experience with Mar Tech platforms such as SAS CI 360, Adobe Experience Cloud, and Salesforce
• Strong identity and access management skills, including RBAC, SSO, MFA, and AD/LDAP
• Expertise in secure file transfer protocols and tooling (SFTP, SSH keys)
• Solid SQL fundamentals with experience in data validation and troubleshooting
• Proven incident management capability with strong documentation practices and effective stakeholder communication

• SAS Certified Administrator
• Microsoft Power BI / Fabric
• Adobe or Salesforce certifications
• ITIL Foundation