Build Operational Frameworks as Manager

Shape nesto’s service delivery functions as a remote Service Delivery Manager. Your focus will be on creating effective incident and change management frameworks for partners.

In this role, you will lead a newly formed team dedicated to establishing comprehensive processes for service delivery. You’ll utilize over eight years of hands-on experience in incident and problem management to build and refine operational protocols that enhance service quality. Being client-facing will also provide the opportunity to establish strong partnerships.

Key Responsibilities:

• Create frameworks for incident and change management operations

• Implement problem management strategies for root causes

• Manage comprehensive SLA reporting processes

• Engage with enterprise partners for operational updates

• Leverage AI tools for operational efficiency

Requirements:

• 8+ years relevant experience, 3 specifically in service delivery

• Expertise in managing incidents and SLAs

• Experience under financial penalty SLAs

• Familiarity with SaaS client relations

• Strong communication and resilience in client interactions

Become an integral part of nesto's innovative service journey by utilizing your skills in operational excellence.
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