RQ- UX Designer - Senior

Responsibilities

Create effective, user friendly and visually appealing interfaces.

Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.

Experience and Skill Set Requirements:

Must Haves:

• Excellent understanding of user research methods and their application in service design.
• Strong proficiency in service design tools and techniques (e.g., journey mapping, service blueprinting, personas).
• Expertise in creating and interpreting customer journey maps and service blueprints to visualize service interactions.

Nice to have:

• Certification in Design Thinking, Lean Six Sigma, or similar methodologies.

Skill Set Requirements:

General

Skills:

• Relevant experience creating GUI designs based on user interaction and performance.
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications.
• Ability to define and lead UX projects and design workshops and alignment sessions with stakeholder, business users.
• Managing end‑to‑end user research from recruiting to synthesis.
• Proficiency with design and prototyping tools.
• Thorough understanding of the limitations and appropriate use of web development technologies.
• Experience in designing online programs with emphasis in the emotional aspects of human experience.
• Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces.
• Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces.
• Experience identifying design problems and devising elegant solutions.
• Experience making strategic design and user‑experience decisions related to core, and new, functions and features.
• Experience gathering user feedback to configure existing interfaces.
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience.
• Experience with Figma, Canvas and similar tools.

Communications

Skills:

• Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
• Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders.
• Demonstrated effectiveness in working closely with cross‑functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.
• Demonstrated experience within a collaborative team working at different levels.
• Knowledge of accessibility testing.
• Ability to work with Ontario Design system.
• Knowledge of digital service standard.
• Experience with complex design challenges, especially in dealing with legacy systems and nuanced stakeholder/approval relationships.
• Proficient in designing with accessibility in mind, and meeting WCAG 2.1 AA requirements.