ServiceNow Business Analyst

Overview

Assignment: RQ00198 - Business Analyst - Senior

Requisition: RQ00198

Job Title:

Service Now Business Analyst

Client:
Metrolinx

Start Date:

End Date:

Department:
Operations

Office

Location:

277 Front St W, Toronto

Business Days: 132.00

Location:

3 days onsite/2 days remote (subject to HM s discretion)

Public Sector

Experience:

No

• Candidates for this role should have at least 5 years of experience in Business Analysis using Service Now. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.
• The successful candidate will be able to demonstrate a valuable understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

• 5+ years experience Service Now CMDB data model (CSDM)
• 5+ years experience Service Now ITSM, ITOM discovery & Service Mapping

• Service Now CMDB data model (CSDM)
• Service Now ITSM, ITOM discovery & Service Mapping
• Service Now Agile 2.0
• Service Now Service Portal
• Business application architecture
• Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
• Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers