AI-Driven Technical Support Engineer

Join our innovative company as a Tier 2 Support Engineer, focusing on AI-driven SDLC while helping customers configure and maintain critical infrastructure systems. Your expertise will play a vital role in ensuring seamless product deployment.

As the primary contact for escalated issues, you will diagnose complex problems involving SSO, APIs, and third-party integrations. Collaborate with R&D teams to log issues and suggest product improvements, emphasizing customer feedback to enhance user experience and minimize friction during rollouts.

Key Responsibilities:

• Act as the first point of contact for technical troubleshooting

• Guide customers through initial setup and integration processes

• Ensure timely communication regarding support case status

• Collaborate with R&D for bug triaging and reproducibility

• Participate in on-call rotation for urgent incidents

Requirements:

• Minimum 3 years in B2B SaaS or technical support roles

• Deep understanding of SSO protocols: SAML, OIDC, SCIM

• Expertise in log analysis and API debugging

• Familiarity with CI/CD processes and developer tools

• Strong communication skills, engaging with both tech and non-tech stakeholders

Support our customers and enhance your technical acumen in a role designed for impactful collaboration and growth.
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