AI-Driven Technical Support Engineer
Job Description & How to Apply Below
As the primary contact for escalated issues, you will diagnose complex problems involving SSO, APIs, and third-party integrations. Collaborate with R&D teams to log issues and suggest product improvements, emphasizing customer feedback to enhance user experience and minimize friction during rollouts.
Key Responsibilities:
• Act as the first point of contact for technical troubleshooting
• Guide customers through initial setup and integration processes
• Ensure timely communication regarding support case status
• Collaborate with R&D for bug triaging and reproducibility
• Participate in on-call rotation for urgent incidents
Requirements:
• Minimum 3 years in B2B SaaS or technical support roles
• Deep understanding of SSO protocols: SAML, OIDC, SCIM
• Expertise in log analysis and API debugging
• Familiarity with CI/CD processes and developer tools
• Strong communication skills, engaging with both tech and non-tech stakeholders
Support our customers and enhance your technical acumen in a role designed for impactful collaboration and growth.
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