Production Support Engineer

Position: Contract Production Support Engineer Role
Join a dynamic team as a Contract Production Support Engineer in Toronto, ON, with an onsite requirement four days a week. Utilize your skills in incident management, cloud platforms, and automation for significant impact.

This position requires at least eight years of experience in production support, specifically focusing on incident response and system optimization. You will implement monitoring systems, manage capacity, and collaborate with developers to ensure system availability and reliability while utilizing tools like Dynatrace and Splunk.

Key Responsibilities:

• Monitor systems proactively to identify issues

• Respond to incidents promptly and restore services

• Automate repetitive tasks to reduce manual efforts

• Address performance bottlenecks in the systems

• Document processes clearly and maintain documentation

Requirements:

• Minimum 8 years in production support role

• Strong knowledge of OCP and Windows OS

• Experience in database management (MySQL, Oracle)

• Proficient with Ansible and Kubernetes

• Skilled in scripting for automation tasks

Bring your expertise in incident response and performance optimization to drive system success in Toronto.
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