Service Desk Automation Specialist at OMA

Enhance digital workplace experiences as a Service Desk Automation Specialist with the Ontario Medical Association in Toronto. Manage service requests and implement automation workflows to streamline operations.

This role focuses on managing the service desk queue effectively while ensuring timely incident resolution. You will engage in advanced troubleshooting and become a key resource for meeting room technology and automation development. Collaborating with Senior Automation Engineers, your contributions will drive service improvement and operational efficiency.

Key Responsibilities:

• Act as a Tier 2 escalation point for complex incidents

• Support AV and meeting room technologies

• Design and implement automation workflows

• Improve service delivery through automation

• Manage endpoint security and access processes

Requirements:

• Diploma or degree in IT or related field

• Minimum 3 years in IT Service Desk or Technical Support

• ITIL Foundation certification required

• Experience with scripting and automation tools

• Familiarity with networking concepts and endpoint management

Utilize your technical skills in automation and service management to elevate OMA's support for healthcare professionals.
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