IT Operations Team Lead

Step into a leadership role as Team Lead for IT Operations with Aecon, located in downtown Toronto, Ontario. Your mission: to deliver exceptional IT service across various project sites and corporate offices.
In this strategic role, you will support a team tackling operational IT challenges while optimizing service delivery and compliance with established SLAs. By fostering teamwork and implementing improvements, you'll ensure a robust IT infrastructure that meets organizational needs.

Key Responsibilities:

• Direct IT support activities for job sites and corporate locations

• Provide training and support for IT operations staff

• Address high-impact incidents and service requests effectively

• Oversee lifecycle management of IT equipment and services

• Monitor SLAs, KPIs, and report operational trends
Requirements:

• Post-secondary education in IT, Information Systems, or similar

• Strong leadership experience within IT support teams

• Expertise in Windows 10/11 and Microsoft 365 platforms

• Familiarity with IT service management tools and methodologies

• Excellent problem-solving and communication skills
Lead Aecon's IT Operations with a focus on effective support, strategic guidance, and superior service delivery for all users.
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