Senior Solutions Architect BPO Services

Position: Senior Solutions Architect for BPO Services
Make a difference as a Senior Solutions Architect specializing in BPO services, based in Toronto, ON. This hybrid role is perfect for seasoned professionals looking to design impactful solutions across Finance, HR, and Customer Operations.
In this presales position, you will guide clients through the entire journey of managed services solutions—from initial discovery to final delivery. Your expertise in architecture, proposal development, and pricing will be pivotal in crafting competitive solutions that resonate with client needs. Collaborate with various teams to ensure that objectives and service delivery remain cohesive and effective.

Key Responsibilities:

• Lead discovery to define process and scope requirements

• Design tailored BPO solutions with operational strategies

• Outline transition plans with comprehensive risk assessments

• Develop compelling business proposals and pricing models

• Conduct solution presentations for internal and client stakeholders
Requirements:

• 12+ years in a presales or similar architecture role

• Proven experience in BPO services related to Finance and HR

• Skillful in deal financials and deliverable strategies

• Strong presentation and storytelling abilities

• Ability to collaborate across cross-functional teams
Enhance your expertise in a role that emphasizes strategic solution design and client-focused engagement.
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