Insights Consultant at Manulife

Join Manulife as an Insights Consultant and play an essential role in transforming complaints into valuable customer insights. This hybrid position combines data analysis and reporting to enhance customer experience across the Canada Segment.

Working within the Complaint Office, you'll gather and analyze data related to Manulife's services like Banking and Insurance. Your analytical skills will be foundational in identifying improvement opportunities, while your ability to communicate insights effectively will guide operational enhancements. You'll engage with various teams to ensure alignment on objectives and drive positive customer experiences.

Key Responsibilities:

• Capture and ensure completeness of data from multiple avenues

• Produce data visualizations and reports to meet team needs

• Analyze customer feedback to highlight performance trends

• Tailor insights in collaboration with internal teams

• Ensure compliance with data regulations and identify process improvements

Requirements:

• Proven ability to work independently with minimal supervision

• Strong facilitation and reporting skills

• Excellent organizational and decision-making abilities

• Proficiency in Microsoft Suite tools

• Bilingual required for Québec;
French preferred

Unlock the potential for enhanced customer experiences by leveraging your analytical and reporting skills at Manulife.
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