Customer Experience Data Analyst - Parts Town

Transform customer feedback into insights with Parts Town as a Customer Experience Data Analyst. Focus on optimizing the VoC program to enhance business decisions and customer satisfaction.

This role at Parts Town involves managing our CX platform and designing effective listening programs that capture valuable customer feedback. You will analyze operational data to reveal trends and provide actionable insights to stakeholders. Strong analytical and storytelling abilities will be crucial in translating data into clear business recommendations.

Key Responsibilities:

• Manage and optimize the CX platform, Qualtrics

• Develop omnichannel customer feedback listening strategies

• Create dashboards translating insights into actions

• Analyze data to uncover key drivers of satisfaction

• Generate insightful reports that guide business decisions

Requirements:

• Over 3 years of experience in customer experience roles

• Proficiency with Qualtrics or similar CX platforms

• Excellent analytical and critical thinking skills

• Proven ability to convey insights to non-technical audiences

• Familiarity with tools like Tableau or Power BI

Utilize your expertise to drive impactful insights at Parts Town.
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