Senior Manager, Project and Program Management

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

The Lead-to-Cash (LTC) Sr. Program Manager, will join a high-impact team, in DIO-CRO, accountable and responsible for managing a cross-functional portfolio, individually having strategic and operational program management responsibilities for Equinix’s LTC strategic initiatives. The LTC Sr. PM is responsible for initiatives driving continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, technical sales operations, service delivery orchestration, financial management, partner operations, and corresponding systems enablement functions, required to support the sales organization.

The ideal candidate will possess experience in Agile methodologies, particularly in SAFe framework, and will have a proven track record of managing global teams and executing large-scale Agile projects. This role requires a strategic thinker with strong technical skills in JIRA and Confluence, as well as deep domain knowledge in sales, marketing, order management, and customer care within a global enterprise environment.

This is an office-flexible role. In office expectations are 2+days/week to support customers and/or collaborate with their teams.

Guides and advises LTC scrum team to complete their projects and is responsible for ensuring that agile standards/methodologies are followed.

People Management

• Lead, motivate, and champion cross-functional project team members to ensure alignment, collaboration, and delivery against program goals
• Foster a culture of continuous improvement, innovation, and accountability
• Provide day-to-day direction and support to team members contributing to program outcomes

Planning

• Develop comprehensive program plans including scope, schedule, budget, and key milestones
• Define and drive strategic planning efforts aligned to Lead-to-Cash (LTC) transformation objectives
• Contribute to enterprise operating plan initiatives and long-term roadmap development
• Participate in SAFe Program Increment (PI) planning to define goals, initiatives, capabilities, and epics

Stakeholder Management

• Build and maintain strong relationships with senior leadership (VP+) and cross-functional stakeholders
• Partner closely with technology program leadership, business SMEs, product teams, and change/enablement teams
• Manage stakeholder expectations and ensure alignment on program priorities and outcomes
• Act as a trusted advisor to stakeholders and PMO partners

Communications

• Serve as the primary point of contact for program stakeholders
• Provide regular, transparent updates on program status, risks, and achievements
• Facilitate Project Core Team meetings to drive decision-making and execution
• Ensure clear, consistent communication across all levels of the organization

Risk Management

• Identify, assess, and proactively mitigate program risks and issues
• Drive dependency management across cross-functional teams
• Escalate risks appropriately and implement mitigation strategies to ensure program success

Program Delivery

• Drive end-to-end delivery of complex, cross-functional programs within scope, schedule, and budget
• Ensure successful execution of process, policy, data, and AI technology transformation initiatives
• Maintain accountability for timely delivery and achievement of program outcomes
• Support business readiness and activation across the LTC program

Resource Management

• Coordinate and align resources across multiple teams and work streams
• Drive accountability for resource commitments and delivery timelines
• Support prioritization…