RQx Jr. Application Support Specialist

RQ10595 - 4 x Jr. Application Support Specialist (IBM Web Sphere, Liberty, Urban Code, IBM Data Power, Open Shift)

1-year, 5-month contract (up to 386 business days) - 1 possible extension

4 openings - 4 different submissions

ONSITE 5 days a week
- Jarvis st, Toronto

This position will support all operational work related to hosting client applications in the shared hosting environment of the Government Services, Shared Utility Service (SUS). They will perform roles such as operations support and queue manager, service request fulfillment lead and configuration management.

The Application Support Specialist has expertise in Middleware services and technology such as application hosting services, Web Sphere, infrastructure configuration, network services and cloud services. This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.

Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, and general reporting and data analysis.

• Experience with middleware application suite such as but not limited to:
• IBM Web Sphere Application Server NDM and Liberty
• IBM Data Power
• Deployment Automation
  - Urban Code Deploy and Urban Code Velocity
• Middleware Monitoring tools e.g. ITCAM, Dynatrace
• Cloud technology including Open Shift, Kubernetes and Ansible
• Experience with ITIL Incident Management process
• Experience with ITIL Change Management process
• Experience with Remedy/eSMT or other service management tools
• Experience with reporting tools and data visualization e.g. PowerBI
• Demonstrate strong communication and problem solving skills
• Experience with standard MS office suite
• Demonstrate initiative and responsiveness

• 2+ years of IBM Web Sphere Application Server NDM and Liberty
• IBM Data Power
• Deployment Automation
  - Urban Code Deploy and Urban Code Velocity
• Middleware Monitoring tools e.g. ITCAM, Dynatrace
• Open Shift, Kubernetes and Ansible
• Experience with ITIL Incident Management process
• Experience with ITIL Change Management process
• Note:
  
  2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Enterprise Linux (RHEL). Highly preferred. Listed in the evaluation criteria under Middleware support