Senior Manager, Trust Strategy & Ops

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

At eBay, we connect people and build communities to create economic opportunity, supporting millions of sellers and buyers in more than 190 markets around the world. Over $73B of merchandise is sold on eBay every year and eBay continues to win awards for our actions in the areas of sustainability and responsible business.

eBay’s founder, Pierre Omidyar said “You have to build trust before you begin a transaction.” This is as true today as it was when Pierre said it over 20 years ago. eBay is the Trust handshake between our buyers and sellers.

Fast-paced, dynamic, and proactive, eBay’s Trust team is dedicated to making eBay a safe and trusted platform. For eBay, nothing is more important than trust. The vast majority of transactions on eBay go perfectly and when things go wrong our buyers and sellers can almost always make things right. In the cases where buyers and sellers cannot work things out, the policies, operations and user experiences that the Trust teams manage come into play.

Key areas of focus include seller protections, the post-purchase experience, customer reviews, the eBay Money Back Guarantee, seller performance and platform communications.

We’re incredibly proud of our work to establish a trusted global marketplace, but we’re not complacent. Our promise to the hundreds of millions of eBay’s customers is to remain steadfast in our efforts to provide the safest, most secure, and most trusted marketplace, for buyers and sellers, around the world.

You will lead cross-organizational alignment across Trust, Risk, Compliance/Legal, Regulatory, Product, and Analytics to keep eBay safe, trusted, and compliant while improving the end-to-end buyer and seller experience. You’ll do this by aligning decision-makers early, standardizing shared success metrics, surfacing reusable capabilities, and driving high-impact initiatives that drive and protect gross merchandise volume (GMV).

• Ensure Trust, Risk, Compliance, and Regulatory priorities align to a cohesive end-to-end buyer/seller experience.
• Identify synergies across product capabilities, policy rules, and workflow operations to reduce redundant friction and improve consistency across enforcement and communications.
• Serve as a strategic partner to VP-level leaders by framing tradeoffs, clarifying decision rights, and ensuring market-aware outcomes.

• Proactively find and size opportunities to reduce GMV breakage from marketplace regulations and/or drive incremental iGMV, linking policy and workflow changes to measurable business outcomes.
• Drive 1–2 high-impact initiatives end-to-end from opportunity sizing and alignment through requirements, launch readiness, comms risk mitigation, and post-launch measurement.
• Use data and customer insights to prioritize the highest-leverage opportunities and recommend investment/resourcing shifts when needed.

• Demonstrate the ability to build common metrics and shared reporting across organizations to enable VP alignment and consistent decision‑making.
• Partner with Central Analytics and functional analytics teams to define metric standards, instrumentation needs, and recurring performance readouts.

• Bachelor’s degree required; advanced degree preferred.

• 7+ years of relevant experience in trust & safety, strategy & operations,…