Data Quality Manager; Entity Data

Job Summary

A career in PwC’s Chief Data and Analytics Office (CDAO) within the Business Enablement team offers the opportunity to leverage innovative solutions to enable data‑driven decision making for the organization. In the CDAO Operations team, the Data Quality Manager (Entity Data) will oversee the operation, governance, and future‑state design of PwC Canada’s Entity Management Services (EMS). The role requires managing core team operations, ensuring high‑quality entity‑level data, supporting process alignment across global and downstream functions, and driving continuous improvement, resource planning, and adoption of global process updates.

• Manage local EMS and monitor global EMS updates, interpret changes, and ope rationalise new processes within the Canadian context
• Act as liaison with Salesforce, Finance, Risk, Independence, National Security, and other downstream teams to maintain end‑to‑end client‑to‑engagement process alignment
• Own stewardship of client‑meta‑data assets, advising internal teams on appropriate use in operation, governance, and continuous improvement of the Entity Management System
• Coordinate future‑state EMS process design, including volume assessments, role definitions, and team‑structure recommendations
• Develop and optimise the EMS operating model (onshore vs. AC), partnering with PwC Canada AC operations for assessments and contracting
• Drive strategy and execution for entity‑level data cleanup aligned to global EMS process guidance
• Serve as custodian of Internal Restriction Status in CES and ensure accurate downstream data usage
• Lead and support resource planning, budgeting, and reporting for the EMS function
• Develop and deliver training to ensure team members understand interconnected client data flows and systems
• Maintain clear process boundaries with adjacent functions and establish effective routing and response models for common inquiries
• Partner with the iPower and Sales Force teams to ensure EMS‑managed and non‑EMS‑managed fields are handled appropriately

• Bachelor’s degree in Business Administration, Information Systems, Data Management, or a related field
• Professional certifications in data governance, data quality, project management, or process improvement (e.g., CIMP, CDMP, PMP, Lean Six Sigma) are preferred
• Experience in data governance, data quality, business operations, process management, or enterprise data systems
• Familiarity with operations methodologies, global standards, or professional services environments
• Proven track record in implementing data quality controls, resolving data disputes, and managing master data or entity‑level data
• Demonstrated experience collaborating with technical and business stakeholders across functions such as Finance, Risk, Independence, and CRM/Sales systems
• Strong understanding of entity management, client/engagement lifecycle processes, and master data management principles
• Knowledge of PwC systems (EMS, CES, Salesforce, iPower) or comparable enterprise platforms
• Ability to analyze operational workflows, assess volumes, and design future‑state processes and team structures
• Excellent communication and stakeholder‑management skills, with the ability to influence across functional boundaries

Salary range: $98,000 – $148,000. Base salary is determined by skill, experience, qualifications and work location. Eligible employees may also participate in variable incentive pay programs.