Customer-Focused Implementation Manager

Drive impactful software solutions with Planhat as an Implementation Manager.

Your role combines consultancy, project management, and customer success to optimize SaaS implementations from start to finish.
As a key player at Planhat, you’ll lead complex software implementations, collaborating across functions to align systems with customers’ business goals. Your ability to facilitate engaging workshops and sessions will enhance customer understanding and satisfaction. Gather multiple priorities smoothly, ensuring every engagement promotes measurable success.

Key Responsibilities:

• Lead diverse enterprise implementations ensuring project timelines are met

• Serve as a product expert advising customers on Planhat solutions

• Consult with executives to align system configurations with goals

• Facilitate enablement sessions for user empowerment

• Champion change management for effective Planhat adoption
Requirements:

• Proven experience in leading software implementations

• Familiarity with SaaS, CS, CRM, and Rev Ops ecosystems

• Strong project management and communication skills

• Ability to navigate cross-functional team dynamics

• Experience with data integration and mapping is a plus
Your expertise will deliver measurable outcomes that elevate customer satisfaction and retention.
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