ServiceNow Administrator​/Developer

Position

Description:

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 or 4 days per week – subject to change at any time.

• Certified System Administrator (CSA) – MUST
• Certified Application Developer (CAD) – MUST
• Extensive experience in end-to-end Service Now development, including Service Catalog, Incident Management, Change Management, Problem Management, Knowledge Management, HR Case and Knowledge Management, Employee Service Center, and Service Portal
• Service Now Administration with expertise in Server installation and configuration, platform upgrades, instance cloning, and performance optimization for system reliability and efficiency
• Experience in gathering core configuration requirements from stakeholders, translate these into design model and manage the overall implementation process in cooperation with developers
• Customize Service Now applications to meet specific organizational requirements, ensuring seamless integration with existing systems
• Experienced in Agile environments and implementing Test-Driven Development (TDD) principles to enhance software quality
• Strategic problem solver adept at analyzing business requirements and designing tailored Service Now solutions that seamlessly integrate with enterprise workflows
• Design and configure Service Now modules to align with Service Portfolio Management strategies, providing a comprehensive view of services and their life cycles
• Design and implement new functionalities using Business Rules, Script Includes, UI Policies, and Client Scripts
• Develop and manage complete Service Now service catalog with different items, options, and steps to make it easy for users to request services
• Experience in import Sets for data loading from external files or databases to the SNOW instance
• Strong Data Mining, Data Analysis, Decision Modeling skills
• Understanding of JIRA/JTMF and Confluence platforms

• Application Design
• Application Development
• Confluence
• Incident Management
• Jira
• Object Oriented Programming
• Service Now
• Service Now Cert App Developer
• Systems Analysis
• Technical Analysis
• Waterfall Model
• Web Application Development
• Financial Services

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.