Customer Experience Analyst

Position: Customer Experience Analyst at BMO
Drive impactful business insights as a Customer Experience Analyst lize data visualization and analytics tools to transform raw data into actionable insights for decision-making.
In this role, you will assess business questions while designing dashboards and analytics solutions. Collaborating with teams and stakeholders is essential to enhance usability and aesthetics in data visualization. You will produce insightful reports that support business strategies and document systems to refine processes.

Key Responsibilities:

• Build diverse reporting dashboards with data visualization techniques

• Provide insights through continuous improvement of analytics solutions

• Translate business needs into technical specifications for systems

• Develop training programs for reporting tools and self-serve analytics

• Facilitate actionable visualizations for decision makers
Requirements:

• 1-3 years of experience in data analysis and visualization

• Degree in a related field or equivalent experience

• Strong analytical and problem-solving skills

• Collaboration and communication skills

• Technical design optimization and decision-making ability
Embrace the opportunity to leverage data storytelling, visualization, and problem-solving at BMO.
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