Senior Manager Client Insights

Position: Senior Manager Client Insights at Scotiabank
Elevate your career with Scotiabank as a Senior Manager in Business Intelligence & Client Insights in Toronto, Canada. This role focuses on leveraging data to drive product decisions and enhance client experiences.
In this vital role, you will lead analytics for a cross-functional product team focused on digital cash management. With over seven years of experience required, your deep knowledge in transaction banking will be crucial in identifying trends and opportunities. Your responsibilities will include translating complex data into actionable insights, thereby improving client journeys and driving revenue growth.

Key Responsibilities:

• Analyze client journeys to identify friction points

• Define and standardize KPIs across digital channels

• Act as a strategic partner to Product Owners

• Measure impact of new features and enhancements

• Support data-driven client migration strategies
Requirements:

• Bachelor’s or postgraduate degree in relevant field

• 7+ years in Cash Management and Payments

• Strong experience in data analysis and visualization

• Proficient in stakeholder management and negotiation

• Spanish language proficiency preferred
Utilize your data expertise to drive meaningful improvements and commercial impact at Scotiabank.
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