Senior ServiceNow Discovery & Service Mapping Engineer Job Toronto area,Ontario Canada,IT/Tech

Job Description

What is the Opportunity?
As a Senior Service Now Discovery & Service Mapping Engineer, you’ll play a pivotal role in designing, implementing, and optimizing Service Now’s Discovery and Service Mapping solutions. This role is critical to enhancing our IT service delivery by automating asset tracking, mapping service dependencies, and ensuring accurate CMDB (Configuration Management Database) integrity. You’ll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.
What Will You Do?

Design, configure, and deploy Service Now Discovery (MID Server) and Service Mapping solutions to automate the identification of IT assets, applications, and service dependencies.

Troubleshoot discovery/mapping issues, resolve data inconsistencies, and ensure compliance with RBC’s IT governance standards.

Collaborate with stakeholders and support teams to align solutions with business objectives

Document technical processes, create training materials, and mentor junior team members.

Must-Have Qualifications

3+ years of hands-on experience with Service Now Discovery and Service Mapping modules.

Experience identifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, and network gear.

In-depth knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices, and virtualization environments configurations, i.e. – Hyper-V, VMware.

In-depth knowledge of Service Now reconciliation process and identifying the frameworks that are related to Service Now mapping.

In-depth knowledge of Service Now discovery patterns and scripts, especially Power Shell and JavaScript.

Experience with ITIL v4 frameworks, particularly in Configuration Management and Service Asset & Configuration Management (SACM).

Excellent problem-solving, communication, and stakeholder management skills.

Service Now Certified Implementation Specialist (CIS) – Discovery or equivalent certification.

Nice-to-Have Qualifications

Familiarity with Service Now Event Management, Orchestration, or ITOM modules.

Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Kubernetes, Docker).

Knowledge of network protocols (SNMP, SSH, WMI) and infrastructure monitoring tools (e.g., Splunk, Nagios).

Agile/Scrum methodology experience in IT service delivery projects.

ITIL 4 Foundation Certified.

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training

Opportunity to achieve great success and grow your career with RBC

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

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Job Skills
Application Development, Application Testing, Critical Thinking, Detail-Oriented, Group Problem Solving, Multi-Level Communication, Standard Operating Procedure (SOP), System Applications, System Integration Testing (SIT), Technical Writing
Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:

TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above
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