Senior Business Systems Engineer,Integrations & Agentic AI Job Toronto area,Ontario Canada,IT/Tech

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is building the next generation of intelligent agents powered by AI. We're seeking a talented Integrations Engineer to lead this transformation across the enterprise. This is a strategic role for someone who can bridge the gap between AI technology and business value, designing and deploying AI-powered workflows that deliver measurable outcomes. You'll work across IT, people operations, marketing, sales, finance, legal, and procurement to architect AI-first solutions that solve complex business problems.

Responsibilities:

Architect and implement AI agents and intelligent workflows that transforms complex, multi-step business processes and deliver quantifiable business outcomes

Partner with business leaders and stakeholders across multiple departments to identify high-impact AI opportunities that align with organizational objectives

Elicit requirements from diverse stakeholders and translate complex business problems into technical solutions

Build compelling business cases that clearly articulate ROI, implementation costs, benefits, timelines, and strategic alignment

Evaluate, recommend, and implement AI solutions that best fit organizational needs and use cases

Design solutions with an AI-first approach, ensuring optimal value delivery and user experience

Monitor and measure the performance of AI workflows, using data-driven insights to demonstrate value and drive continuous improvement

Design and deliver training programs, workshops, office hours, and enablement materials that help teams understand and adopt agentic solution

Create frameworks, best practices, templates, and reusable patterns that accelerate AI adoption and ensure consistent quality

Build a community of practice around AI and intelligent agents, empowering others to identify opportunities and contribute to the agentic roadmap

Act as an AI evangelist and educator, demystifying AI technology and building confidence across the organization

Share knowledge by giving brown bags, tech talks, and evangelizing engineering and agentic AI best practices

Stay current on emerging AI technologies, tools, and platforms, continuously evaluating new solutions for potential adoption

Experience:

5+ years of hands-on experience with integration and automation platforms (iPaaS, workflow automation tools such as Workato, Mule Soft, Boomi, Informatica, n8n, Zapier, or similar technologies)

Proven track record of designing, building, and deploying integrations and automated workflows that delivered measurable business value

Deep understanding of how LLMs work, AI assistants (Geimini, Claude), AI agents, agentic workflows, and prompt & context engineering, including practical applications in enterprise environments

2+ years of experience with RAG (Retrieval Augmented Generation), vector databases, MCP and agent frameworks such Lang Chain, Lang Smith or similar technologies

5+ years of experience working with RESTful APIs, microservices architecture, and enterprise integration patterns

Experience with cloud platforms (AWS, GCP), data platforms (snowflake, Databricks) and cloud-native architectures

Demonstrated experience implementing integrations and automated workflows across multiple enterprise SaaS platforms (e.g., Workday, Salesforce, Oracle, Atlassian, Google Workspace)

Exceptional communication and stakeholder management skills with ability to explain complex technical concepts to diverse audiences and influence without authority

Experience working across multiple business functions (e.g., HR, Sales, Finance, Legal, Operations) with ability to quickly understand different functional requirements

Adaptability and comfort with ambiguity in a rapidly evolving AI landscape

Benefits:

Extended health and dental coverage options, along with life insurance and disability benefits

Mental health benefits

Family building benefits

Child care and pet benefits

Access to a Lyft funded Health Care Savings Account

RRSP plan with company match to help save for your future

In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service

Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.

Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age,…

Senior Business Systems Engineer, Integrations & Agentic AI