Intermediate Application Support Specialist
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-06-18
Listing for:
S M Software Solutions Inc
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
M365, SharePoint & Power Platform, IT Support, Systems Administrator
Job Description & How to Apply Below
With 3-5 years of experience, you will provide frontline user support, manage ITSM tickets using Service Now, and assist in SharePoint migrations and site administration. This role is situated at City Hall, Toronto, ensuring collaboration and growth within an essential public sector environment.
Key Responsibilities:
• Provide frontline user support for SharePoint Online
• Administer SharePoint sites and manage user permissions
• Resolve tickets using ITSM tools like Service Now
• Support SharePoint migrations and post-deployment tasks
• Maintain accurate documentation of support processes
Requirements:
• 3-5 years of enterprise application support experience
• Strong knowledge of SharePoint Online administration
• Hands-on experience with ITSM tools
• Proven incident triage and resolution skills
• Effective communication with non-technical users
Support users and manage applications effectively in this hybrid role based in Toronto, Ontario.
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