Intermediate Application Support Specialist

Elevate your career as an Intermediate Application Support Specialist with expertise in SharePoint Online and ITSM tools at Supply Ontario. This hybrid role requires strong problem-solving skills to support enterprise applications effectively.

With 3-5 years of experience, you will provide frontline user support, manage ITSM tickets using Service Now, and assist in SharePoint migrations and site administration. This role is situated at City Hall, Toronto, ensuring collaboration and growth within an essential public sector environment.

Key Responsibilities:

• Provide frontline user support for SharePoint Online

• Administer SharePoint sites and manage user permissions

• Resolve tickets using ITSM tools like Service Now

• Support SharePoint migrations and post-deployment tasks

• Maintain accurate documentation of support processes

Requirements:

• 3-5 years of enterprise application support experience

• Strong knowledge of SharePoint Online administration

• Hands-on experience with ITSM tools

• Proven incident triage and resolution skills

• Effective communication with non-technical users

Support users and manage applications effectively in this hybrid role based in Toronto, Ontario.
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