Job Description & How to Apply Below
This full-time role requires overseeing the team delivering essential IT support, including managing daily operations with Service Desk+. You will also focus on knowledge management, ensuring clear service processes and metrics. Your leadership will shape the culture of service quality as Klick expands.
Key Responsibilities:
• Lead the Fixanator team with ongoing development and support
• Manage service desk activities and incident handling
• Drive knowledge management and content enhancement
• Monitor service metrics, SLAs, and performance reports
• Collaborate with various teams to resolve service issues
Requirements:
• 5+ years in technical support or service environment
• Experience leading a customer-facing support team
• Proficient with ITSM tools and quality assurance
• Knowledge of technology stacks and endpoint support
• Familiarity with AI solutions for service enhancement
Shape the future of IT services at Klick through strategic leadership as Service Manager.
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