Intermediate ServiceNow Systems Analyst

Position: Intermediate ServiceNow Systems Analyst Role
Elevate your career as an Intermediate Service Now Business Systems Analyst, focusing on platform optimization and user support. Collaborate with stakeholders to ensure stability and performance in this vital role.

The position at Insight Global demands a candidate with 3–5 years of hands-on Service Now experience, including certification as a Service Now Certified System Administrator (CSA). You will engage closely with developers, business stakeholders, and end users to support integration, troubleshooting, and reporting-related tasks, while contributing to the continuous enhancement of operations.

Key Responsibilities:

• Administer and optimize the Service Now platform

• Troubleshoot and resolve platform issues swiftly

• Maintain integrations and assist with upgrades

• Develop insightful reports and dashboards

• Contribute to workflow automation initiatives

Requirements:

• 3–5 years of hands-on Service Now experience

• Service Now Certified System Administrator (CSA) required

• Familiarity with ITIL best practices

• Experience in a large enterprise environment

• Strong analytical and problem-solving abilities

Utilize your Service Now expertise to enhance operations and support at Insight Global while ensuring alignment with business goals.
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