Tier 1 Customer Support Analyst Agfa HealthCare

Join Agfa Health Care as a Tier 1 Customer Support Analyst, delivering expert technical assistance to customers and teams worldwide. Facilitate effective imaging IT solutions through superior service and skills.

In this role, you'll leverage your Bachelor’s degree in Computer Science or Information Systems to provide telephone and remote support. With three years of experience in technical customer support and a focus on Healthcare IT, you will manage escalations and ensure high customer satisfaction. Your expertise in IT-infrastructure and strong communication skills will be vital in maintaining exceptional service levels.

Key Responsibilities:

• Provide technical expertise to customers and internal teams

• Manage escalations to Level 2 and development teams

• Document resolutions in the knowledge database

• Attend and participate in customer site visits

• Ensure adherence to Service Level Agreements (SLA)

Requirements:

• Bachelor's degree in Computer Science or relevant experience

• Three years in a technical support role

• Knowledge of Linux, UNIX, and Windows systems

• Experience with HL7 or DICOM is preferred

• Excellent communication and customer service skills

Drive impactful customer support and technical excellence at Agfa Health Care.
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