Expert Application Support Specialist in IT Incident Management

Take charge of incident management and application support as an Expert Application Support Specialist. Ensure operational stability, timely resolutions, and compliance with service standards in this impactful role.

As a key player in our IT landscape, you will apply your extensive experience in managing incidents and liaising with various stakeholders. This role demands 5-7 years of experience and a solid understanding of SAS programming, mainframe technologies, and data processing. Your strategic insight will be crucial in enhancing the overall performance of applications.

Key Responsibilities:

• Directly manage incident resolution and escalate issues as needed

• Schedule and execute change management processes effectively

• Collaborate on new application packaging and releases

• Conduct technical analyses for ongoing system enhancements

• Ensure high-quality support for production environments

Requirements:

• 5-7 years of experience in application/system support

• Proficient in SAS and ETL processes

• Knowledgeable about mainframe operations and Azure Data Factory

• Familiar with Databricks and SQL Server Management Studio

• Strong communication and problem-solving skills

Utilize your skills in incident management and application support to drive continuous improvement and operational excellence.
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