Lead Digital Banking Manager

Position: Lead Digital Banking Experience Manager
Join Fairstone Bank as the Lead Digital Banking Experience Manager, where you'll redefine digital servicing for customers with GICs and savings products.

This role offers a hybrid work environment that supports balance.

As the lead strategist, you'll focus on enhancing self-serve capabilities and streamlining customer journeys to minimize friction in banking services.

Your role includes collaborating with cross-functional teams to ensure digital solutions align with compliance and customer needs. By continuously analyzing data and customer feedback, you'll drive key improvements within the digital banking framework.

Key Responsibilities:

• Oversee digital banking strategy for deposit services

• Streamline and enhance self-serve customer interactions

• Collaborate with compliance to meet regulatory standards

• Analyze operational demands and customer feedback

• Monitor digital journey effectiveness and KPIs

Requirements:

• University degree in a related field

• More than 10 years in digital banking or product management

• In-depth knowledge of deposit products like savings accounts

• Proven ability to lead cross-functional teams

• Strong analytical skills and stakeholder management

Drive digital innovation in banking at Fairstone, focusing on creating exceptional customer experiences.
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