Technical Support Engineer – Hybrid Position

Elevate your career as a Technical Support Engineer with a renowned company in Toronto. This hybrid position focuses on troubleshooting and providing exceptional service to diverse global clients.
The successful candidate will resolve advanced technical issues within Service Now while mentoring junior support engineers. Strong experience with Object-Oriented programming and relational databases is essential. Flexibility for evening and weekend shifts is a vital component due to the nature of customer needs.

Key Responsibilities:

• Act as the escalation point for challenging technical inquiries

• Conduct detailed analysis and debugging of application technologies

• Provide professional communication of solutions to customers

• Maintain professionalism in high-pressure customer situations

• Develop scripts in languages such as Python and Java Script
Requirements:

• Strong knowledge of Object-Oriented programming, especially Java

• Familiarity with Linux/Unix and Microsoft Server environments

• Experienced in relational database management (MySQL/Oracle)

• Fluent in English and Spanish, Portuguese preferred

• Willingness to work onsite twice weekly
In this pivotal role, ensure customer issues are resolved efficiently while supporting your team's growth!
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