IT Systems & Support Specialist - Project Internship

IT Systems & Support Specialist – Project-Based – Internship – TORONTO

Job Category: Information Technology

Requisition Number: ITSYS

Employment Type: Full-Time, Hybrid

Location: Toronto, ON

Job Type: Monday – Friday, 3 days onsite, 2-month fixed term

Salary Range: $18–20 per hour

Experience Level: Entry Level (0–1 Years)

Start Date: ASAP

Reporting To: IT Service Delivery Manager

The IT Systems & Support Specialist Co‑op will support Goway's IT team in delivering end‑user technology services, device deployment initiatives, and Microsoft cloud migration projects. The focus will be on laptop rollouts, user migrations from Active Directory to Microsoft Entra , and secure migration of user data, applications, and settings to cloud‑based platforms.

• Support laptop deployment, device refresh initiatives, and user migrations to Microsoft Entra  (Azure AD).
• Back up, migrate, and restore user data, profiles, applications, and settings using Microsoft 365 and One Drive.
• Assist with device enrollment, configuration, compliance, and security management through Microsoft Intune and Microsoft Defender.
• Provide first‑level IT support, including password resets, login assistance, ticket management, and basic troubleshooting.
• Assist with IT asset management, inventory audits, data cleanup, and documentation updates.
• Deliver excellent customer service during technology rollouts and day‑to‑day IT operations.
• Perform other duties and projects as assigned.

• Support laptop deployment and device refresh initiatives, and user migrations to Microsoft Entra  (Azure AD).
• Back up, migrate, and restore user data using Microsoft 365 and One Drive.
• Assist with device enrollment, configuration, compliance, and security management via Intune and Defender.
• Provide first‑level IT support (password resets, login assistance, ticket management, basic troubleshooting).
• Assist with IT asset management, inventory audits, data cleanup, and documentation updates.
• Deliver excellent customer service during technology rollouts and day‑to‑day IT operations.
• Perform other duties and projects as assigned.

• CompTIA A+
• Microsoft 365 Fundamentals (MS‑900)

• Strong analytical and problem‑solving abilities
• Demonstrated ability to work independently and collaboratively within a team environment
• Customer‑focused mindset with a proactive and service‑oriented attitude
• Excellent time management and organizational skills, with the ability to prioritize competing demands

• Competitive salary accompanied by performance incentives
• Paid personal days and birthday off each year
• Continuous learning and industry‑leading training
• Travel perks and discounts on worldwide getaways

Equal‑Opportunity Employer Statement: Goway is an equal‑opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone.