Application Support Analyst

Role Overview

We are seeking an Application Support Analyst to join our IT team. The analyst will manage the end-to-end administration, monitoring, and maintenance of enterprise software applications and related infrastructure within a BAU environment, reporting to the Manager, Technology Application Support.

• Manage and own delivery of applications in collaboration with Aviso Business Units.
• Lead and facilitate activities with vendors and coordinate with the Aviso IT department on the vendor roadmap.
• Review application releases for the apps under BAU scope and work with IT and Business Units on these releases.
• Handle day‑to‑day issues submitted by Business Units regarding the applications.
• Administer end‑to‑end application access provisioning, modification, and deprovisioning.
• Manage the BAU ticket queue and scope of work for various applications, addressing regulatory, risk, and audit requirement issues.
• Oversee all configuration changes for the applications.
• Work with third‑party vendors on data integration via SFTP, API, and other connectivity modes.
• Provide application support, identify bugs and enhancement opportunities, and serve as liaison between End‑Users, Business Analysts, and Developers.
• Provide overnight or weekend support on a rotational basis.

• IT‑related Diploma or Computer Science degree.
• 3‑5 years of Tier 1/2 Application Support experience in an enterprise environment.
• Proficiency with a ticketing system.
• ITIL certification.
• Experience with SFTP, API, and other connectivity modes.
• Excellent customer service and interpersonal skills.
• Strong analytical, critical‑thinking, and problem‑solving abilities.
• Highly organized with attention to detail and a commitment to documentation.
• Fluent communication in English; bilingual French is an asset.

• Competitive compensation package that rewards individual contributions.
• Health, dental, and insurance benefits.
• Generous vacation time.
• Fitness benefit.
• Parental leave top‑up options.
• Matching contributions to the retirement program.
• Continuous improvement through learning & development and an education assistance program.
• Regular social events to foster teamwork.

Aviso welcomes and encourages applications from all qualified individuals, including persons with disabilities. We will work with applicants to meet accommodations in all stages of the hiring process.

Expected salary range: $80,000 – $87,000 CAD annually.