Westerkirk

Position Title:

IT Support Specialist

Terms of Employment:
Full-time, permanent

Language of Work:
English

Role

Location:

Toronto, ON

Business Address: 557 Church Street, Toronto, ON, M4Y 2E2

Contact:

Westerkirk Capital Inc. (WCI) is a private investment company based in Victoria, BC. It is seeking an IT Support Specialist to support operations in Toronto. The organization is a single-family office managing assets across various portfolios and asset classes.

Reporting to the IT Director, the IT Support Specialist will provide customer service and support across a wide range of technologies.

• Providing Level 1 support for the helpdesk system, processing work requests and providing customer service.
• Deploying employee equipment, including adds, moves and changes.
• Coordinating the effective installation, configuration, operation and maintenance of systems hardware, software and related infrastructure.
• Monitoring assigned servers and network applications to ensure continuity of service.
• Maintaining critical systems including servers, domain, virtualization platform, messaging, etc.
• Ensuring that system hardware, operating systems, software systems, and related procedures adhere to organizational standards.
• Training users on the proper use of hardware/software.
• Assisting or supporting project teams with implementation.
• Completing service tickets within company SLAs.
• Providing impeccable customer service to clients at all levels of the organization.
• Providing on‑call 24/7/365 support for any technology‑related emergencies.
• Providing back‑up support to the Systems Administrator, supporting the personal and business IT needs of the primary shareholders.

• 3–5+ years of Information Technology experience.
• Diploma or higher in Information Technology or related field.
• Experience working in a family office.
• Experience in the hospitality industry, especially in spa and restaurant environments, is an asset.
• Customer service orientation with a desire to provide distinctive user experience.
• Previous experience supporting the Microsoft suite, Microsoft 365, Azure AD, Mac, iOS, and Android.
• Preference for experience with Book 4 Time, Silverware, Certify, Yardii, Day Force, Freshworks, and Smartsheet.
• Experience with project management methodology using Smartsheet.
• Ability to manage and maintain private and confidential information with professionalism.
• Excellent interpersonal and relationship management skills.
• Strong written and oral communication skills.
• Experience with MS Azure and Cisco Meraki is required.

• Basic Life / AD&D Insurance
• Dependent Life Insurance
• Short‑Term Disability
• Long‑Term Disability
• Critical Illness
• Extended Health Care
• Dental Care
• Medical Second Opinion
• Employee & Family Assistant Program

$80,000–$95,000 annually

Westerkirk Capital Inc. is an equal chance employer and encourages women, Aboriginal people, persons with disabilities, and members of visible minorities to apply. The company will accommodate the needs of applicants with disabilities throughout all stages of the selection process.